FAQ
1. Is Cash on Delivery (COD) available at Blumun?
Yes, COD is available for orders to all serviceable pin codes.
2. How do I place a return or exchange request?
To place a exchange request:
- Visit the “Exchange your order” Request section on our website.
- Submit the required details as prompted.
- Select the item(s) you wish to exchange. Return requests must be initiated within 3 days of delivery. Reverse pickup will be arranged within 2-3 working days. Returned products must be unused, unwashed, undamaged, and in their original packaging with tags attached.
3. Are there any additional charges for returns or exchanges?
Yes, a reverse shipment fee of INR 100 will be charged per order for returns.
4. How long will it take for my order to arrive?
Orders typically arrive within 2-5 working days for metro and tier I cities. Delivery may take longer for some pin codes. If you experience a delay, please contact us at blumun.in@gmail.com for assistance.
5. How will I know if my order has been placed successfully?
You will receive an order confirmation via email and phone number. We will also notify you once your order is dispatched from our warehouse.
6. What should I do if my shipment does not arrive on time?
If your order does not arrive within 7-10 working days, please contact us at blumun.in@gmail.com. We will work to resolve the issue and ensure prompt delivery.
7. Are there any shipping charges for delivery?
Shipping charges may apply based on the order value and location. Please refer to the checkout page for accurate shipping fees.
8. Do you ship outside India?
Currently, we do not ship outside India. However, you can make a purchase from anywhere in the world as long as the shipping address is within India.
1. How can I cancel an order?
You can cancel your order within 6 hours of placing it by contacting us via email at blumun.in@gmail.com.
2. How do I exchange products?
To exchange a product:
- Visit the “Exchange your order” Request section on our website.
- Pack the product in its original packaging with tags.
- Hand over the package to our courier. Once the product is received and verified at our warehouse, we will process your exchange request.
3. What should I do if I receive a damaged or defective product?
If you receive a damaged or defective product, notify us within 24 hours of delivery. Please email us a photograph of the damaged product at blumun.in@gmail.com. Failure to notify us within this timeframe may result in the return not being processed.
4. What if I receive the wrong item?
If you receive an incorrect item, please contact us at blumun.in@gmail.com to initiate a return request and resolve the issue.
5. How long does it take to process a exchange?
The reverse pickup will be arranged within 2-3 days. Once received at our warehouse, it may take 7-10 days to process the return or exchange. You will be notified once your request is processed.
6. Are there any items that cannot be returned or exchanged?
Items purchased during promotional deals, which include free products, are not eligible for return and exchange.
1. How do I determine the correct size for me?
You can find a detailed size chart on the product page. We recommend referring to this chart to find your perfect size.
1. What should I do if my payment was deducted but the order wasn’t placed?
If your payment was deducted but your order was not placed, the amount is usually refunded automatically within 2-3 business days. If not, please email us the transaction details at blumun.in@gmail.com for further assistance.